Community Action Partnership--Standards of Excellence Guides
Community Action Partnership is pleased to announce the availability of two Standards of Excellence Category Guides— Organizational Leadership (Category 1) and Customer Focus (Category 3). These guides demonstrate how to achieve each Standard of Excellence—one of thirty-four of the very best Community Action Agency practices—grouped within seven categories. Over the next few years, we will develop guides for the other five categories (Strategic Planning, Measurement Management, Human Resources, Organizational Process Management, and Organizational Results). The Category Guides are part of our Excellence program, which is designed to help CAAs strive for and achieve the highest level of quality and service.
Posted by VACAP Archives at 4:50 PM - Categories: Member News